No refunds are applicable once the Solar Power Generation System (Grid-tie or Off-grid) has been delivered, installed and/or commissioned.
No refund is applicable for Site Survey.
Refunds are applicable only for Grid-tie or On-grid solutions in the event the project proposal is rejected/not approved by the requisite authorities.
In case of inordinate delays (i.e. delays beyond 12 weeks) in receiving such approvals as above. The refund is applicable on request.
The refund amount shall be limited to the advance for the project. No interest shall be applicable. Incidental expenses incurred for obtaining such approvals, not exceeding 10% of the advance paid or Rs.5000/- whichever is
lower may be recovered at the discretion of Luminous Power Technologies Private Limited.
Luminous Power Technologies Private Limited is liable only to the extent of payment made as advance through the Payment Gateway or Bank Transfer. Any other expenses incurred either prior to or subsequent to the payment of advance whether
or not ascribable to the approval process for project/net-metering are not covered by this policy.