Refund Policy

  • No refunds are applicable once the Solar Power Generation System (Grid-tie or Off-grid) has been delivered, installed and/or commissioned.
  • No refund is applicable for Site Survey.
  • Refunds are applicable only for Grid-tie or On-grid solutions in the event the project proposal is rejected/not approved by the requisite authorities.
    • In case of inordinate delays (i.e. delays beyond 12 weeks) in receiving such approvals as above. The refund is applicable on request.
    • The refund amount shall be limited to the advance for the project. No interest shall be applicable. Incidental expenses incurred for obtaining such approvals, not exceeding 10% of the advance paid or Rs.5000/- whichever is lower may be recovered at the discretion of Luminous Power Technologies Private Limited.
  • Luminous Power Technologies Private Limited is liable only to the extent of payment made as advance through the Payment Gateway or Bank Transfer. Any other expenses incurred either prior to or subsequent to the payment of advance whether or not ascribable to the approval process for project/net-metering are not covered by this policy.
  • For further information or clarifications regarding the refund process send an e-mail to solar@luminousindia.com

Terms

  • Refund process shall be initiated within 3 working days from the receipt of refund request by Luminous Power Technologies Private Limited.
  • All refunds shall be payable through original mode of payment or via bank transfers only. Under no circumstances shall the company make any cash refunds.
  • Luminous Power Technologies Private Limited is not responsible for any 3rd party delays in receipt of refunds so made.
  • 3rd Party deductions if any applicable, for processing the refund on account of taxes and levies to be paid shall be to the customer account.

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